Do I have to sign for delivery? Goods through a website, you should publish a delivery policy of some. Own from scratch or work from a template. More Website Delivery Information Template images. You go to location for the web's #1 Delivery Services Templates and Themes. Quality assured and able to be customized to your needs. Although it may seem very simple to some people, this is a topic I receive a LOT of questions about, which is very understandable – after all your payment, shipping, and returns information are all extremely important and can help ensure you don’t get any disgruntled buyers (and negative feedback!). The key here is to be clear and concise – you want buyers to actually read this information so making it ten pages long is no good. At the same time, you also need to present all the needed information. So you need to strike a good balance, while also trying to use this space to add a little personality that sets you apart from the competition. So what I’ve decided to do is give you a template for: • Payment Information • Shipping Information • Returns Information • Contact Information That way you can simply take these and adjust/tweak them for your own business. One important point to note is that you should also try to emphasise some of the benefits of buying from you in these sections. For example, if you offer FREE shipping, then say that under shipping information. If you offer same-day dispatch, then mention that. If you offer extended returns of 30 days (instead of the 14 required by UK law), then tell your buyers. I think you get the point here! Alright, so let’s get to it. Payment Information We accept payment by any of the following methods: • PayPal • Bank Transfer • Cheque Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner! The key things here are to state exactly what payment methods you accept and to also try and get buyers to pay for their item as soon as possible (if your BIN listings are not “Immediate Payment Required” then simply edit that into the text above). Although it of course won’t make a huge difference, it’s also a good idea to mention the fact that the sooner they pay for the item, the sooner they will receive it. That way, you’re giving them a benefit to paying right now. Also, the psychological wording of “winning” and “your item” should also help cut back on non-paying buyers. Shipping Information We offer FREE shipping on all orders! Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (for orders sent RM 1st Class). In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement. So here the main points we have to mention are: shipping costs (it’s always a good idea to recap this, especially if you offer free shipping as that’s a big selling point), dispatch time, delivery time and compensation for lost post. Under-Promise and Over-Deliver It’s always best to be slightly conservative and then over-deliver on your claims. So instead of saying “we post all items the same day and you will receive them within one working day”, be a little less ambitious as that gives you more room for error, plus when you do post orders the same day, your customers will be ecstatic as you’ve over-delivered and beat their expectations. Lastly, some of you may be worried about the last line that mentions who is responsible if the order is lost or damaged during shipping, but, the fact of the matter is that – YOU ARE.
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May 2018
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